Annual Patient Survey 2025 - Practice Index HUB

1. How long have you been a patient at the Practice?*

Less than a year

2-5 years

5-15 years

15-25 years

25-50 years

Registered since birth

Please select your answer from the drop-down menu by clicking the arrow.

2. Would you recommend the Practice to someone who has just moved to the local area?*

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3. What works well/do you like most about Stanford Medical Centre?*

4. What would help improve the patient service and care in the future?*

5. Please rate your overall experience with Stanford Medical Centre*

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7. Which branch surgery do you attend?*

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8. Which of the following methods do you prefer to use when booking an appointment with the Practice?*

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9. Do you have access to your online record either via Patient Access or the NHS App?*

Please select your answer from the drop-down menu by clicking the arrow.

Patient portals either via Patient Access or NHS App are a key tools for patients to view and manage their own clinical care, if you do not yet have online access, can you tell us why?

10. Patient Participation Group - A Patient Participation Group (PPG) is a group of patients who work alongside the GP practice to help improve services and patient experience. How aware are you of the Patient Participation Group?*

The PPG provides a way for patients to give feedback, share ideas, and raise issues that matter to them. By listening to patient views, the practice can better understand what is working well and where improvements can be made for the benefit of everyone who uses the service. About the following questions The following questions have been developed by the Patient Participation Group (PPG). The PPG is keen to learn more about patients’ views and experiences of the practice. Your feedback will help the PPG and the practice better understand what matters most to patients and identify areas where services can be improved. Please select your answer from the drop-down menu by clicking the arrow.

11. The PPG works with the practice to improve communication with patients. How well do you feel the practice keeps you informed about changes to the Practice?*

Please select your answer from the drop-down menu by clicking the arrow.

12. When it comes to communication from the Practice, are there any changes you would like to see?*

13. Do you feel that patient views and feedback (for example through surveys or the Patient Participation Group) are listened to and acted upon by the practice?*

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14. Would you be interested in getting involved with, or receiving updates from, the Patient Participation Group?*

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15. Patient Participation Group Focused Improvement - Is there an issue or improvement you would like the Patient Participation Group to raise or work on with the practice?*

16. Do you have a long-standing health problem or disability?*

This can include, but is not limited to; asthma, arthritis, cancer, obesity, diabetes, chronic pain or heart disease and mental health conditions.

Do you feel supported by the practice in managing long-term health conditions?

A long term condition is a health problem that requires ongoing management over a period of years or decades and is one that cannot currently be cured, but can be controlled with the use of medication and/or other therapies.

17. Carers status*

A carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid. Please select your answer from the drop-down menu by clicking the arrow.

If you currently care for someone or you yourself have a carer, do you feel supported by the practice?

18. Please can you tell us your age*

Collecting age data helps us understand how experiences and needs differ across groups, allowing feedback and outcomes to be tailored more effectively for each patient group. Please select your answer from the drop-down menu by clicking the arrow.

19. Ethnic group*

Please describe the ethnicity that best reflects your background in your own words, so we can better understand and represent diverse communities.

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Stanford Medical Centre

Stanford Medical Centre Annual Patient Survey