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Frequently Asked Questions:

1) Do I have a Practice Index HUB account?

To check if you might already have a Practice Index HUB account, please enter your email address into the email box and what you think is your password into the password box, then click Login. If you do not have a HUB account associated with that email address the HUB will display the message “We do not have a HUB account registered with that email address.”

2) I have a Practice Index forum account, can I login into the Practice Index HUB with these same login details?
No, the forum and HUB are separate platforms. You will need to have a separate HUB account to access the HUB.
3) How do I set up a Practice Index HUB account?
If you are a GP practice manager or primary care group manager, please register for free by clicking Register new account. If you are not a GP practice manager or primary care group manager, please contact your GP practice manager who will add you to your practice HUB, you do not need to register here.
4) I have a Practice Index HUB account but I can't remember my password
Click Forgotten password. Enter your email address and click Send. Check your inbox and spam/junk folder for the password reset email, click on the link within the email which will take you to page on the HUB where you can create a new password.
5) I haven't received the password reset email
Please check your spam/junk email folder. If the password reset email isn't there, please contact us.
6) I am a Practice Index HUB Manager, do I log in somewhere else to the rest of the staff at our practice?
No, all HUB users, no matter their HUB Role/s (Eg: HUB Manager), use the same login page here. Once logged in, the HUB will display features and content relating to your HUB Role/s.
7) I work at more than one GP practice, are all my details in one place?
If you have more than one HUB account, there is a drop-down menu at the top left (in the top orange bar) of the HUB where you can quickly switch between your different practice HUB accounts using the drop down arrow to the right of the different HUB names.
8) I have moved GP practices, can you change my details?
If you have moved practices, please contact your new GP practice who can add you to their practice HUB.
9) I am the new GP Practice Manager
If you already have a HUB account, please contact us. If you don't have a HUB account, please register for a practice HUB account and ignore any red messages during the registration. Once we receive your registration, we will merge your account into the current practice HUB account and change you as the "Owner" of the HUB account. In the meantime, please email us (support@practiceindex.co.uk) showing your position at the GP practice in your email signature or a link to your GP practice website showing you are listed as the GP Practice Manager on the staff page.
10) What can the Practice Index HUB do for me?
The Practice Index HUB is a complete back office and practice management solution, used by over 5000 GP practices in the UK. Manage your workforce, learning, CQC compliance, information, collaboration, HR and finance all in one easy-to-use and secure place. Whether you are a small GP practice, a large ICS or PCN group, the Practice Index HUB is designed for you. Find out more and arrange a free demo here.
11) How much does the Practice Index HUB cost?
The HUB is free to join for NHS GP practices and provides a lot of features and tools for free. Some additional features and packages have a paid subscription option and this is always clearly displayed. Prices start from £395 + VAT per practice per year or £365 + VAT if you are a Practice Index PLUS member. Please see our prices page or contact us for more details.
12) Do you offer support?
Of course. We have step-by-step guides and videos on how to do everything. Or speak to our support team who will be happy to help. Once you are logged into the HUB there is a “Help” link at the top of every page (in the top orange bar). Click that for help and support options.
Find out more and arrange a free demo
Practice Index HUB If you are a GP practice manager with a Practice Index forum account, please note the Practice Index HUB has a separate login. To register for the Practice Index HUB please click below or here.

Forgotten password?
Register a new account
Timesheet Login

Can't log in? Please see the FAQs on the left of this page. If you still require help logging in please contact us on 020 7099 5510 or support@practiceindex.co.uk.
Can't log in? Please see the FAQs below. If you still require help logging in please contact us on 020 7099 5510 or support@practiceindex.co.uk.
Frequently Asked Questions:
1) Do I have a Practice Index HUB account?

To check if you might already have a Practice Index HUB account, please enter your email address into the email box and what you think is your password into the password box, then click Login. If you do not have a HUB account associated with that email address the HUB will display the message “We do not have a HUB account registered with that email address.”

2) I have a Practice Index forum account, can I login into the Practice Index HUB with these same login details?
No, the forum and HUB are separate platforms. You will need to have a separate HUB account to access the HUB.
3) How do I set up a Practice Index HUB account?
If you are a GP practice manager or primary care group manager, please register for free by clicking Register new account. If you are not a GP practice manager or primary care group manager, please contact your GP practice manager who will add you to your practice HUB, you do not need to register here.
4) I have a Practice Index HUB account but I can't remember my password
Click Forgotten password. Enter your email address and click Send. Check your inbox and spam/junk folder for the password reset email, click on the link within the email which will take you to page on the HUB where you can create a new password.
5) I haven't received the password reset email
Please check your spam/junk email folder. If the password reset email isn't there, please contact us.
6) I am a Practice Index HUB Manager, do I log in somewhere else to the rest of the staff at our practice?
No, all HUB users, no matter their HUB Role/s (Eg: HUB Manager), use the same login page here. Once logged in, the HUB will display features and content relating to your HUB Role/s.
7) I work at more than one GP practice, are all my details in one place?
If you have more than one HUB account, there is a drop-down menu at the top left (in the top orange bar) of the HUB where you can quickly switch between your different practice HUB accounts using the drop down arrow to the right of the different HUB names.
8) I have moved GP practices, can you change my details?
If you have moved practices, please contact your new GP practice who can add you to their practice HUB.
9) I am the new GP Practice Manager
If you already have a HUB account, please contact us. If you don't have a HUB account, please register for a practice HUB account and ignore any red messages during the registration. Once we receive your registration, we will merge your account into the current practice HUB account and change you as the "Owner" of the HUB account. In the meantime, please email us (support@practiceindex.co.uk) showing your position at the GP practice in your email signature or a link to your GP practice website showing you are listed as the GP Practice Manager on the staff page.
10) What can the Practice Index HUB do for me?
The Practice Index HUB is a complete back office and practice management solution, used by over 5000 GP practices in the UK. Manage your workforce, learning, CQC compliance, information, collaboration, HR and finance all in one easy-to-use and secure place. Whether you are a small GP practice, a large ICS or PCN group, the Practice Index HUB is designed for you. Find out more and arrange a free demo here.
11) How much does the Practice Index HUB cost?
The HUB is free to join for NHS GP practices and provides a lot of features and tools for free. Some additional features and packages have a paid subscription option and this is always clearly displayed. Prices start from £395 + VAT per practice per year or £365 + VAT if you are a Practice Index PLUS member. Please see our prices page or contact us for more details.
12) Do you offer support?
Of course. We have step-by-step guides and videos on how to do everything. Or speak to our support team who will be happy to help. Once you are logged into the HUB there is a “Help” link at the top of every page (in the top orange bar). Click that for help and support options.
Find out more and arrange a free demo
Practice Index HUB
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